Frequently Asked Questions
Everything you need to know about bringing Oaksoho quality into your home.
What materials are used in Oaksoho furniture?
We specialize in premium, sustainably sourced hardwoods, primarily focusing on solid oak and walnut. Every piece is finished with non-toxic, eco-friendly oils to ensure durability and safety for your family.
How long will it take to receive my order?
Standard shipping typically takes 7-14 business days. For handcrafted or oversized furniture pieces, delivery may take 3-5 weeks depending on your location and the specific artisan schedule.
Do you offer white-glove delivery and assembly?
Yes, we offer a White Glove Delivery service for an additional fee. This includes room-of-choice delivery, full assembly of your furniture, and the removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture orders are final sale unless they arrive damaged.
How do I care for my solid wood surfaces?
To maintain the beauty of your wood, avoid direct sunlight and extreme humidity. Dust regularly with a soft, dry cloth and use coasters or placemats to prevent heat and moisture damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm and Klarna for larger furniture purchases.